[fa icon="plus-square"] Can we bring a guest?

Yes, every Attentive President's Club inductee can invite one guest, no other guests are allowed as the resort is priced per person.

Note that Sanctuary Cap Cana is an adults-only resort, therefore each attendees guest must be at least 18 years old.

[fa icon="plus-square"] When must we RSVP by?

All qualifiers will be notified through email with a link to register by January 15th. All registrations must be received no later than January 25th. Please ensure your registration is submitted in a timely manner (the earlier, the better) to secure your spot.  

[fa icon="plus-square"] What are my flight details?

We will be using Navan to book flights. You can book flights for you and your +1 using the designated PClub code.

Attentive's regular travel policy remains in effect when booking flights to President's Club. Please refer to the wiki for our standard policies.

Please keep in mind, you will be flying into the Punta Cana International Airport (PUJ).

[fa icon="plus-square"] What is needed to travel to the Dominican Republic and required at check in?

To enter the Dominican Republic and at check-in to the hotel, you will need to present two important things:

1. A valid passport that does not expire for at least six (6) months from the day you depart Punta Cana. Please note – it is your responsibility to understand the travel requirements to/from your home country. This is NOT the responsibility of Executive Group Travel.

2. Credit Card: We recommend providing a credit card over a debit card, as the debit card will debit funds for the hold then redeposit days after your stay. The hotel will request a credit card at check-in to cover any incidentals. Please note that a $300 hold will be placed on that credit card at that time and released approximately 24 hours after check-out.

[fa icon="plus-square"] Can I extend my trip?

You may extend your stay at the resort and enjoy our discounted rate if there is availability. Just another reason to register early!

Once Executive Group Travel confirms your extension, you will have 72 hours to cancel. After 72 hours, any cancelled nights will be your responsibility and may not be expensed.

For any questions regarding additional nights at the Sanctuary Cap Cana, please email Info@ExecutiveGroupTravel.com.   

Any additional flight costs for either extending a stay or to an alternate destination is the guest’s responsibility.

[fa icon="plus-square"] Will airport transportation be provided in Punta Cana?

Yes. When you arrive at the Punta Cana airport, please proceed through customs then pick up luggage and pass through immigration. Please follow signs towards the exit and make sure you completely exit the airport before looking for your transfer. It will be outside the airport, not inside. Please look for the Attentive sign held by our transportation partner, AMSTAR.

Please note that transportation will only be arranged on group arrival and departure dates. If you are extending your trip prior to or after the event, you will be responsible to arrange your own transportation to or from the airport.

For your transfer from Sanctuary to the Punta Cana airport, you must check-out from the hotel and meet the transportation rep in the main lobby. Your departure time will be listed in your personalized itinerary two weeks prior to the event.

[fa icon="plus-square"] What is included in the all-inclusive package?

Your stay at Sanctuary Cap Cana, include the following benefits:

  • Breakfast, lunch and dinner at any of our restaurants within the resort and Sanctuary Town. Not included are El Rincon de Paco and Anejos. 
  • Room service and snacks
  • Alcoholic and non-alcoholic drinks, bottled water, specialty coffees and teas at all of hotel’s food and beverage outlets during their regular hours of operation (house wine included, additional selections available for purchase)
  • Basic wi-fi internet access throughout the resort 
  • Mini bar drinks
  • Exercise facilities, table games and scheduled stage shows
  • 15% off spa services at Sanctuary Spa 
  • Access to the fitness center
[fa icon="plus-square"] Do you need to make reservations for dinner at the resort's restaurants?

For unscheduled evenings, we highly recommend securing dinner reservations upon arrival through the concierge team. Reservations are REQUIRED at Capriccio and at Wok for Teppanyaki seating.

[fa icon="plus-square"] What is Sanctuary town and is it included?

Located right across from the Sanctuary Cap Cana, Sanctuary Town features nine outlets, including great places to eat, and two themed bars with new approaches to the local culinary variety. Sanctuary Town combines authentic ambiance and unique décor in each venue.

Restaurants are included in your all-inclusive package with limited menus. El Rincon de Paco, Fusion by Friday, and Anejos (the Cigar Shop) are NOT included.

Outlets are open daily from 6:00 pm to 11:00 pm.

[fa icon="plus-square"] What can I expense from the President's Club trip?

You can expense transportation to/from your home to your home airport for travel to President's Club. Please use the designated expense code when expensing your transportation.

If you are extending your trip prior to or after the event, you will be responsible for arranging your own transportation to or from the airport; this cost will not be covered.

This all-inclusive resort covers most of what you'll need during P-Club. However, if you choose to partake in non-included costs or activities (e.g., gift shop purchases, spa services, lessons or additional activities, and non-included alcohol (wine by the bottle, sake, and imported beer available at speciality outlets), etc), these expenses will not be covered.

[fa icon="plus-square"] Code of Conduct
While President's Club should be a fun trip to reward exceptional performance, please remember that you are still Attentive employees and represent the company while at President's Club. You are expected to adhere to our standards of conduct outlined in the Employee Handbook while on this trip.
[fa icon="plus-square"] What should I pack?

The average high temperature in Punta Cana in early April is 86°F. 

A few other helpful items to bring:

A valid passport that does not expire for at least six (6) months from the day you depart Punta Cana. 

A Credit Card will be required at the time of check in for incidentals

Resort Casual attire

Bathing Suit

Sunglasses

Sunscreen

Active Wear for those looking to use the resorts fitness center

Please see the following dress codes required at the restaurants on site (for dinner):

Blue Marlin & Casa Bella: Smart casual, dress shorts, jeans or trousers, closed shoes, collared short-sleeve shirts are required for gentlemen. Formal shorts, sandals, jeans, skirts, dresses, overalls, dress sandals or closed shoes are required for ladies.

Wok: Formal shorts, jeans or casual pants, closed-toe shoes, short-sleeved shirts with a collar are required for men. Formal shorts, sandals, jeans, skirts, dresses, overalls, dress sandals or closed shoes are required for ladies.

The Steakhouse & Capriccio: Elegant evening wear is required for both men and women. Trousers, close-toed shoes, collared short-sleeve shirts are required for gentlemen. Dress sandals are required for ladies.

ELEGANCE FOR GENTLEMEN: Long pants, collared shirts, casual closed shoes are required. Sleeveless t-shirts are not permitted.

ELEGANCE FOR LADIES: Long pants, capri pants, skirts, blouses, casual shoes are allowed. Shorts, flip-flops, bathing suits, and short tops are not permitted.

[fa icon="plus-square"] If the itinerary changes, how will I stay updated?

There are two options.

  1. Download the Trip Plans app that Executive Group Travel sends you, it will be challenging to navigate this trip without it. It provides everything from hotel confirmation number, flight details to airport transfer information.
  2. The website will also have all updates posted before and during the event.